KTMB expands cashless payment options for train rides

Malaysian rail operator Keretapi Tanah Melayu Berhad (KTMB) is advancing its cashless transaction capabilities by introducing a range of new payment options for passengers. The company has announced plans to accept credit card payments by the end of November 2023 and aims to integrate services like Apple (NASDAQ:) Pay and Samsung (KS:) Pay by early 2024.

This initiative is part of KTMB’s broader effort to enhance customer experience and streamline the ticketing process across its network. The rail operator has already begun accepting MyDebit-branded debit cards for KTM Komuter services in the Klang Valley and the Northern region. With upgraded Automated Control Gates (ACGs) featuring QR code readers for KTM Wallet users and payment card readers, KTMB is set to diversify the ways commuters can pay for their journeys.

The expansion comes as KTMB moves away from the Touch’n’Go card system, with plans to equip all 57 stations with the necessary technology to support QR code scanning and card payments. Passengers will also have the option to use a QR wallet code from the KTMB mobile app to pay for fares.

While MyDebit cards are currently the only debit cards accepted due to backend processing stability concerns, KTMB has outlined a staggered approach to incorporate other debit cards, including those issued by foreign banks. A RM30 (USD1 = MYR4.6850) pre-authorisation hold is applied when using MyDebit card payments, reflecting the maximum single journey fare, which is refunded within one to three days depending on the issuing bank’s policy.

The specific timeline for when foreign bank cards will be accepted and when services like Apple Pay and Samsung Pay will launch has not been confirmed. However, these developments signal KTMB’s commitment to modernizing its payment systems and improving accessibility for both local and international travelers.

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