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Teladoc Health expands Microsoft tie-up to automate documentation with AI
© Reuters. FILE PHOTO: The Microsoft sign is shown on top of the Microsoft Theatre in Los Angeles, California, U.S. October 19,2018. REUTERS/Mike Blake/File Photo
(Reuters) – Teladoc (NYSE:) Health is expanding a partnership with Microsoft (NASDAQ:) to use the tech giant’s artificial intelligence services to automate clinical documentation on its telehealth platform.
The integration of AI services including Microsoft’s OpenAI, owner of viral chatbot ChatGPT, will help ease the burden on healthcare staff during virtual exams, Teladoc said on Tuesday.
The companies have been collaborating since the height of the COVID-19 pandemic in 2021, wherein Teladoc integrated its Solo virtual healthcare platform into Microsoft Teams.
Teladoc will now also use Microsoft’s Nuance Dragon Ambient eXperience, an AI-powered voice-enabled solution that uses the GPT4 AI service, to automatically document patient encounters, the telehealth company said.
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